USI016 set out to understand better student expectations of identity on phone, and to incorporate this learning into a proof of concept 'card on phone'.
The Project initiation meeting brought together a range of stakeholders including EUSA President and succeeded in raising awareness of the objectives and setting direction of work.
The first phase of work involved a UX consultant engaging with a range of students through group and individual, taking a broad approach to behaviours and perceptions and then focusing on ideas for service improvement. These findings were played back to the stakeholder group.
From this, a brief was devised for Apps Developer to produce options for a solution which could serve as proof of concept application. Project sponsor made a recommendation to the stakeholder group as to the preferred option and this was then built by the Apps developer as a second phase of work.
Due to resourcing issues within Apps development and project prioritisation, development work completed at the very end of July. Additional effort was secured through intervention of Innovation Programme Manager to provide a host server for an application.
Analysis of Resource Usage:
Staff Usage Estimate: 45 days
Staff Usage Actual: 41 days
Other Resource Estimate: £1,000
Other Resource Actual: £690
Other Resource Variance: 31%
USI016 has resulted in a prototype which can pull identity data from IDM and image data from card image database to present on an Android application. A further enhancement is possible within the design to add a live time and date stamp to address the issues of screen capture or replica.
But the project did not achieve this outcome in a time to allow for any student input into further design, or testing.
Explanation for variance
Resources for ISG staff were fully expended. There was a small underspend on incentives for student engagement.
Key Learning Points
Bringing the project commencement forward would give greater opportunity for project completion ahead of end of July. Even so, Apps developer time is a precious resource which can be, and was, redirected during the build phase, causing work to continue right up to the end of July.
In terms of the output, USI016 was successful in producing a proof of concept, but this is a long way short of a workable product.
A post project completion meeting was held in October and further thought given to taking this project forward if additional resources were to become available. Apps developer has listed the following development tasks to do next:
- Fixing the server config (2 day), DevTech only created 1 server for us to use, they told me this is Live server (as this is innovation project, we don’t need dev/test).
- Configure, deploy app to iPhone (5 days)
- Enhance the user interface (3 days)
- Prepare and publish to google play/apple store (3 days) these days are the time we are taken to prepare and submit, the actual approval time will be weeks I think
- Other unknown issue (3 days) - 3 days buffer time just in case unknowns come up
There will be additional cost for apple developer program 99 pounds / year.
In addition, the UX consultation phase would need to be repeated to shape the product to meet student needs and to begin usability and functional testing.