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  • Estates Department Help Desk
    • Completion Report
    • Estates Wide Communication
    • Workshop Comments from 11-Nov-14
    • Additional Notes
    • Load Testing Information 25-Sep-14
    • Project Brief Estimation Details
    • Drop Down Reference Lists
    • Budget Increase explanation - NEEDS REVISED/UPDATED
    • Trades Team Briefing and Communication
    • Fault Type Data
    • On Demand SLA Set up
    • Queries / Notes on Processes/Set up
    • Furniture Office and Landscaping Team Requirements
    • EST080 - Plan by date
    • New page
    • Changes to Monthly Billing Process
    • Estates and Buildings Fault Reporting Proposal
    • Business Requirements
      • Overview
      • Current Business Processes
      • Business Requirements
      • Proposed Business Processes
      • Data Requirements
      • User Acceptance Testing
      • Training
    • Project Plan - Mind Map
    • Fault reporting Brief notes - Earlier version of notesr
    • Technical Architecture
    • Implementation Plan
    • Deployment Checklist
      • Deployment
      • Training
    • Jira Test Log
    • Service Level Agreement
    • Project Brief
      • Overview
      • Impact
      • Organisation
    • Helpdesk Support Processes
    • Blank page
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This article was published on Jun 20, 2017

Project Info

Project
Estates Department Help Desk
Code
EST080
Programme
Z. Estates Systems & Technology Maintenance (EST) - Closed
Management Office
ISG PMO
Project Manager
Andrew Stewart
Project Sponsor
Grant Ferguson
Current Stage
Close
Status
Closed
Start Date
18-Aug-2014
Planning Date
n/a
Delivery Date
n/a
Close Date
30-Jun-2017
Programme Priority
3
Overall Priority
Higher
Category
Discretionary
More project information

Documentation

Initiate
  • Estates and Buildings Fault Reporting Proposal
Plan
  • Project Brief Estimation Details
  • Project Brief
Execute
  • Estates Wide Communication
  • Workshop Comments from 11-Nov-14
  • Drop Down Reference Lists
  • Budget Increase explanation - NEEDS REVISED/UPDATED
  • Fault Type Data
  • On Demand SLA Set up
  • Queries / Notes on Processes/Set up
  • Changes to Monthly Billing Process
  • Business Requirements
  • Project Plan - Mind Map
  • Technical Architecture
  • Implementation Plan
  • Deployment Checklist
  • Jira Test Log
  • Service Level Agreement
Deliver
  • Helpdesk Support Processes
Close
  • Completion Report
Other
  • Additional Notes
  • Load Testing Information 25-Sep-14
  • Trades Team Briefing and Communication
  • Furniture Office and Landscaping Team Requirements
  • EST080 - Plan by date
  • New page
  • Fault reporting Brief notes - Earlier version of notesr
  • Blank page

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