The scope is to improve the student records EUCLID by improving processes and systems that have been implemented over the last 15 years.

The objective is to improve the student and staff experience. This will be achieved by addressing system and process pain points and inefficiencies experienced by staff, whether in Registry, other centers, schools and colleges, and students when interacting with EUCLID or other student systems, and when using applicant and student data fed from EUCLID (through downstream systems). 

Users whether from schools, colleges, Registry and other centers have articulated process and system issues, which would benefit from enhancements in EUCLID. Some of the issue relate to:

• Student and staff users experiences can be improved, whether by reducing the number of queries teams have to deal with sometimes at peak time, improving integration with other systems, enhancing data quality, improving turnaround times at peak period, removing duplication of effort or data held, reducing inconsistencies, addressing single point of failures.
• Inefficient processes, some running with workarounds that incur manual effort. They could be automated. 
• Approximately 15% of time in Student Systems Operations is spent on system issues (not including issues arising from e.g. programme changes). Excluding applicant support calls (which are being addressed separately), this represents approx 2000 calls a year with an average turnaround time of 17 days. The delay impacts students, staff and other services such as Fees and Immigration Service. Benefit will be saving effort. 
• Address the gap in the student life cycle areas .

The benefits will be articulated for each prioritised items. They will be recorded in a benefit register.

Addressing key issues will:

• Provide clearer information for students and staff. This would be achieved by applying UX principles 
• Enhance data quality and accuracy 
• Reduce risks of errors and delays 
• Reduce support calls
• Reduce manual processing time
• Ensure Business as Usual service is run smoothly 

Benefit assessment:

• Demonstrable impact in reducing the number of calls to Registry teams, schools, other centers
• Measurable improvements to the user experience (e.g. reduction in processing time, fewer delays in processing, usability/easier to use system)
• Measure improved efficiencies likely in staff hours/days saved