Overview
Background
As part of 2016/17 DTI UX programme of work, service planning and proposals were delivered for Student Digital Experience Standards. These are, to a greater degree, untested and in need of piloting and validation.
The focus in 2017/18 has been on piloting UX Consultancy and Training, which was also outlined as a service proposition in 2016/17.
2018/19 DTI funding brings the opportunity to focus on what we are now looking at as a Digital Experience Standards Service that encompasses the design framework, EdGEL, while continuing to evolve and improve consultancy and training services.
This project proposes to operate in a series of work packages.
Glossary
|
SDES |
Student Digital Experience Standards |
|
WAC |
Website and Communications team |
Scope
Work Package 1: Pilot & evolve SDES process
- Applying Student Digital Experience Standards (SDES) to pilots to enable the standards and their associated support and guidance framework to be refined and aligning across user experience consultancy, training, support, standards and design framework to present a coherent and sustainable proposition to the University.
Work Package 2: Applications Directorate adoption
- Alignment of the human centred design process with the approaches to project methodologies and project/programme management, business requirements, software design and development gathering and software specification, procurement and implementation supported by Applications Directorate
Objectives & Deliverables
The deliverables are prioritised using the MoSCoW prioritisation method:
M=Must Have; S=Should Have; C=Could Have; W=Want
- (M= has to be satisfied for the final solution to be acceptable in terms of delivery dates, compliance, viability etc.
- S= high-priority requirement that should be included if possible -workarounds may be available
- C= a nice-to-have requirement
- W= want but will not be part of this project)
|
Objectives and Deliverables |
Priority MoSCoW |
Owner |
|
O1 Work Package 1: Pilot & evolve SDES process |
|
|
|
D1: Identification of projects for retrospective review and/or in-flight pilot of SDES |
Must |
Neil Allison |
|
D2. Completed SDES reviews |
Must |
Neil Allison |
|
D3: Development of SDES materials based on insight gained in D2 |
Must |
Neil Allison |
|
D4: Provision of direction/requirements to LTW WAC development of a revised Design Framework (EdGEL) website |
Must |
Neil Allison |
|
D5. Revise and execute the Consultancy and Training rollout and communications plan produced as part of DTI009 |
Must |
Neil Allison |
|
D6. User group set up |
Must |
Neil Allison |
|
D7 Harmonise activities across SDES and WAC digital consultancy services |
Must |
Neil Allison |
|
D8. Planning round proposal: evidenced proposition for an ongoing service is presented via the IS Apps planning round providing a sound business case and sustainability plan for a transition to BAU operation |
Must |
Neil Allison
|
|
O2 Applications Directorate Adoption |
|
|
| D1 Align the human centred design process with the project methodologies and project/programme management approaches supported by Applications Directorate informing the evolution of the Student/Staff Digital Experience Standards (SDES) as required | Must | Project Services UX Team |
|
D2 Align the human centred design process with the approaches to business requirements gathering supported by Applications Directorate informing the evolution of the SDES as required |
Must |
Project Services Development Services UX Team |
|
D3 Align the human centred design process with the approaches to software design and development supported by Applications Directorate informing the evolution of the SDES as required |
Must |
Development Services UX Team |
| D4 Align the human centred design process with the approaches to software specification, procurement and implementation supported by Applications Directorate informing the evolution of the SDES as required | Should |
Project Services Development Services Procurement Office UX Team |
Benefits
|
Benefit |
Recipient(s) |
How Measured |
Owner |
|
Retrospective pilot of the SDES service (including proof of the service delivery model via case studies) will support standardisation User Experience research and design processes across the University and help to ensure that the products/services delivered meet users’ needs. |
Project teams and their governance frameworks are able to understand whether they’re likely to deliver useful and user-friendly digital services through their projects, and take remedial action at the earliest possible point to address any issues that use of SDES highlight |
|
Neil Allison |
|
Raise awareness and promote adoption of user centred practices, including adoption of DSES |
Stakeholders in the development of University digital services. |
Report on levels of demand for UX Consultancy and DSES Service on an ongoing basis |
Neil Allison |
Success Criteria
Work Package 1: Pilot & evolve SDES process
- Projects for retrospective review and/or in-flight pilots of SDES completed identifying refinements for SDES
- Further development of the consultancy and training rollout and communications plan (drawn up under DTI009) to include the SDES
- Provide a sound business plan for a transition to BAU operation
Work Package 2: IS Apps adoption
- Successful alignment of the human centred design process with the approaches to project methodologies and project/programme management, business requirements, software design and development gathering and software specification, procurement and implementation supported by Applications Directorate
Project Milestones
|
Milestone |
Start Date |
Due Date |
Comments |
|
Planning |
|
22-Feb-19 |
|
|
Work package 1 |
4-Mar-19 |
14-Jun-19 |
|
|
Work package 2 |
4-Mar-19 |
28-Jun-19 |
|
|
Delivery |
|
12-Jul-19 |
|
|
Close |
|
22-Jul-19 |
|