This year, and for the first time, we will use a project  approach to ensure the readiness of our projects, services and people for the start of term.

The framework delivered by this project will enable us to monitor our collective readiness for start of term and *does not* replace the very good work already being done within the ISG Divisions and across the University on start of term activities.  The project will leverage and build on on the service based work already done including the excellent start of Term Major incident report that User Services Division put together last year.

This outputs from this project will include:

  • Business context for 2017/18 start of term in particular any changes in student numbers, business processes, people or systems which may impact on risk   
  • Confirmation and visibility of the staff responsible for start of term readiness in each ISG Division 
  • Visibility of the projects delivering services needed for the start of term, their delivery RAG status
  • Risk and dependency management at portfolio level for all ISG projects needed for the start of term  
  • Visibility of the IT and Library Business Services needed for the start of term (based on the Service Catalogue) and their readiness RAG status
  • Visibility of the people needed to deliver support services over the start of term period, including out of hours support, and their readiness RAG status 
  • Processes for reviewing readiness of  services, projects and people at least fortnightly during the period June to October 2017  
  • Ensuring clarity and effectiveness of the change management process focusing on the rules, process and details of the change control period before and during Start of Term
  • Ensuring measurement and reporting of  Start of Term KPIs  with a comparison against the equivalent data for last year. these KPIs will  include:
    • number of outages
    • overall student facing systems availability over the Start of Term period
    • usage stats
    • change requests requested and approved during the change control period. All these should be compared against last year's data.

This project is starting in June 2017 and will cover all the period from the start of teaching in July (some areas  only), the formal start of the academic year on 1st August, International Arrivals Weekend 9-10 September, Welcome Week starting 11th September, Teaching Week 1 starting 19th September and Teaching Week 2 starting 26th September.

This project will provide an invaluable framework for ensuring a successful start of term as well as values information and lessons learned for future years.  

Current project status

Report Date RAG Budget Effort Completed Effort to complete
October 2017 BLUE 40.0 days 14.0 days 1.0

Project Info

Monitoring IT and Library Business Service Readiness For Start of Term 2017/18 (ISG005)
ISG Portfolio Projects (OTHISG)
Management Office
Project Manager
Colin Watt
Project Sponsor
Neil Bruce
Current Stage
Start Date
Planning Date
Delivery Date
Close Date
Overall Priority