This project will fix the small issues in student record. Resources have been recruited thanks to additional funding by USG.
Student Systems Operations spend significant amount of time correcting data issues caused by broken processes or failed automation. The Service Excellence plan is to pass processing over to Schools, but this will only be possible if the issues are resolved; work will also improve data quality and effort for producing statutory returns.
In addition, this project will prioritise ART work to support students' adminstrative tasks during start of term
- Reduce risks of errors and delays , support calls & manual processing time. Approximately 15% of time in Student Systems Operations is spent on system issues (not including issues arising from e.g. programme changes). Excluding applicant support calls (which are being addressed separately), this was 2,000 calls in the past year with an average turnaround time of 17 days. The delay impacts students, staff and other services such as Fees and Immigration Service
- Ensure Business as Usual service is run smoothly
- Provide clearer information for students and staff
- Enhance data quality and accuracy, also required for the HESA statutory returns
Current project status
|Report Date||RAG||Budget||Effort Completed||Effort to complete|
|May 2021||GREEN||0.0 days||0.0 days||0.0|